Available Help & Advice Line
We have decided that to increase the help/productivity Fightback can offer to ensure nobody is waiting more than 2 days in the week for a call back, we are opening the advice line on the following days/hours:
Monday to Wednesday 9.30-4pm
Any calls on a Friday may be answered if someone is available, however this will be outside our normal hours, as we need to keep a day free to catch up on our administration and advocacy work, we also want to ensure that we have the time to create new notes and assistance.
Furthermore there will be a weekly open advice session on the main Fightback page and Private group on a Tuesday at 1pm for two hours where you can either ring or post/message for instant advice.
Messages/emails and private calls will be answered outside these hours around the clock as before, this is because we have wonderful admin volunteering their time and expertise, with disabilities themselves.
If you wish to visit us in the office for free advice you may do so outside of these hours but by Appointment only.
Form completing will be carried out on Tuesday/Wed/Thursday only at 9.30am - 2pm and 4 - 6pm. Slots are being taken very quickly and we have had to limit them due to volunteer shortage at present. We have 100% success rate of both PIP/DLA and ESA with many not requiring a medical.
We also offer the Buddy service but only within a 50 mile radius, with the odd exception. Again this is just down to funds at present and lack of volunteers, but we are hoping this will change with funding in 2015. We are going to be holding Roadshows however so will be travelling to spend a day in many towns throughout the UK from springtime.
Please remember we are non funded and at times we are inundated with requests so please be patient.